Case Study

Nodero and FMG: "Palmy Proud" Partnership for Digital Innovation

Helping New Zealand’s leading rural insurer improve their user experience, data capture and customer engagement

Challenge

Nodero was tasked with advancing FMG’s technology capabilities to improve its digital services.

Solution

Nodero supplied experienced developers and a User Interface (UI) expert to boost FMG’s project team with additional expertise and human power.

Result

The partnership enabled FMG to fast-track its digital platform to support new ways of working, data capture, and client engagement.

Innovative Tech Solutions on Demand

Nodero’s on-demand tech expertise allowed FMG to efficiently scale its digital resources, aligning with Nodero’s passion for creating technology that elevates human work, life, and connections.

Screenshot of custom application for FMG

A Strong Beginning

Nodero was initially tasked with performing a comprehensive review of FMG’s client portal, FMG Connect. FMG sought an independent assessment to evaluate the code quality and ensure it followed best practice standards. Nodero's examination confirmed that the code met these standards.

Door opens to development and User Experience (UX) support

Confident in Nodero’s technical abilities the next project we worked on with FMG was FMG Link, a digital data capture system that replaced paper forms. This system allows FMG mobile reps to collect information about insurance policies when they are onboarding new clients. The system also integrates with FMG's back-office systems and syncs data automatically when reps move in and out of mobile network coverage.

This was a complex project that required a lot of planning and design. We provided FMG with senior developers and software engineers to work alongside their internal team. We also brought in our senior UX designer, Lucas Woolf, to lead the design process. Lucas made sure the design was user-friendly and met the needs and preferences of the end-users.

“He created a very elegant design that met our key needs. We have limited internal people with these skills and several projects going on. Nodero’s experts allow our developers to concentrate on other tasks.”

Lesley Brooks - Strategic Projects Manager, FMG

Nodero also continued to support the development of FMG Connect, the online portal for clients. We helped plan and design the UI components and page layouts, giving clear direction and goals for the frontend development.

Key Benefits for FMG from Our Partnership

Our collaboration with FMG has resulted in many benefits, both obvious and subtle. Here are some of the ways we have added value to FMG's business:

Improved digital services: We have helped FMG create new workflows and user experiences that make a difference for its people and clients. They can now collect and manage data more efficiently, communicate and engage with clients more effectively, and offer more convenience and transparency through their online portal.

Cost-effectiveness: We have helped FMG save money by providing them with experts as a service. They only pay for the work done, and they avoid the expenses of hiring and training full-time employees. They also get more value for their money, as we deliver high-quality work and follow best practices.

Flexibility: We have helped FMG adapt to changing needs and priorities by providing them with flexible resources. They can adjust the number and type of experts they need for each project, depending on the scope and timeline. This allows them to allocate resources more efficiently and avoid overstaffing or understaffing.

Specialised expertise: We have helped FMG access niche skills and diverse experience that they may not have in-house. We have experts in various fields and technologies, and we bring insights from different projects and companies. We also share our knowledge and skills with FMG's team, so they can learn from us and grow their own capabilities.

Focus on core business: We have helped FMG focus on their core business and goals by taking care of some of the technical aspects of their projects. They can rely on us to deliver quality work and meet deadlines, while they concentrate on their strategic vision and client service.

Let's do some great work together

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